+61 (455) 308-278Welcome to IC Garage Door Solutions. By accessing and using our website (https://www.icgaragedoor.com/) or engaging with our services, you acknowledge and agree to the following Terms & Conditions and Privacy Policy. These terms comply with the latest 2025 updates in Australian and Victorian laws. If you do not agree with these terms, please do not use our website or services.
1. Business Information
1.1 IC Garage Door Solutions is a Melbourne-based business providing garage door repair, installation, and related services to residential and commercial properties.
1.2 We operate under the Building Regulations 2018 (Victoria) and comply with Australian Consumer Law (ACL) 2025 updates.
1.3 Our business is registered in Victoria, Australia, and all services are subject to Victorian and Australian laws governing fair trade, consumer protection, and service guarantees.
2. Scope of Services
2.1 Our services include, but are not limited to:
- Garage door repairs and maintenance (residential & commercial)
- New garage door installations and replacements
- Tilt door, sectional door, and roller door services
- Garage door motor replacement and automation
- Spring replacement and repair
- Emergency garage door services (subject to availability) 2.2 All services provided comply with relevant Australian safety standards, ensuring durability, reliability, and security.
3. Service Bookings & Estimates
3.1 Customers may request service bookings through our website, phone, or email.
3.2 Quotes provided are estimates only and subject to adjustments based on on-site assessments.
3.3 A booking is confirmed when:
- A deposit (if applicable) is paid, AND
- An official confirmation is sent by us.
3.4 Service bookings are scheduled based on availability, and we reserve the right to reschedule or decline any request if necessary.
4. Payments & Pricing
4.1 Prices are quoted in Australian Dollars (AUD) and are subject to change without prior notice.
4.2 Accepted payment methods include:
- Credit/Debit Cards
- Bank Transfers
- PayPal
- Other approved Australian payment gateways 4.3 Full payment is required upon service completion, unless otherwise agreed upon in writing.
5. Cancellations & Refunds
5.1 Customers may cancel or reschedule a booking with at least 24 hours’ notice.
5.2 Deposits are non-refundable, unless required under Australian Consumer Law (ACL 2025 updates).
6. Warranty & Liability
6.1 We provide a 12-month workmanship warranty on installations and repairs.
6.2 The warranty does not cover:
- Damage due to misuse, neglect, or third-party interference
- Wear and tear, weather-related deterioration, or natural aging 6.3 We are not liable for any damages arising from unauthorized modifications, improper use, or failure to follow maintenance instructions.
7. Privacy Policy
7.1 Collection of Personal Information
7.1.1 We collect personal information including name, phone number, email address, and service details.
7.2 Use of Personal Information
7.2.1 Your information is collected for:
- Service inquiries and booking confirmations
- Customer support and service updates
- Marketing and promotional activities (you may opt-out at any time)
7.3 Data Security & Storage
7.3.1 Customer data is securely stored using industry-standard security protocols.
7.3.2 We do not share or sell personal data to third parties, except where required by law.
8. Contact Information
- Business Name: IC Garage Door Solutions
- Email: [email protected]
- Phone: +61 (455) 308-278
- Location: Melbourne, Victoria, Australia
By using this website and submitting your details, you confirm that you have read, understood, and agree to these Terms & Conditions and Privacy Policy.
